Shipping / Policy
Shipping
All orders are made, packed, and shipped from Southern California! ❤
Domestic US
- Free shipping for orders over $35
International
- Stamp mail is available as a cheaper alternative, however there is no tracking with this option.
- If you want to be able to track your order, please select USPS First Class International or Priority International Mail.
Estimated stamp mail delivery times from the day your order is fulfilled are listed below:
- US: 3-6 business days
- International: 7-21 business days
Return/Refund Policy
All sales are final!
The customer is responsible for providing the correct mailing address. If there was any mistake in the information provided at the time of checkout, please reach out immediately and we can correct any discrepancies! This can only be done before your order is fulfilled and handed off to the mail carrier.
In the event that your product was damaged in transit or if there was a mistake in your order, please contact us immediately.
Please note the item must be in its unused state. Documentation must be provided.
All cases are subject to evaluation.
Note: does not include damages due to errors in application. (Please make sure to follow application instructions to avoid these errors)
- Email: support@dekaigen.com
- Instagram: @DekaiGen